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Frequently asked questions
How long does it take for my order to be delivered?
At ISHTYLE, we strive to deliver your order within 7 business days from the receipt of payment. While we make every effort to meet this timeframe, please note that delivery times may vary based on factors such as location, product availability, and shipping carrier schedules.
What if my order is not delivered within 7 days?
While our goal is to ensure timely delivery, there may be instances where unavoidable circumstances lead to delays. Factors such as unforeseen logistical challenges or external events beyond our control could impact delivery times. In such cases, we appreciate your understanding and assure you that we are dedicated to resolving any issues promptly.
How will I be notified of any delays?
In the rare event of a delay, our customer service team will reach out to you promptly via the contact information provided during the order process. We are committed to keeping you informed and will work diligently to provide updates on the status of your delivery.
Can I track the status of my order?
Yes, you can track the status of your order through the tracking information provided once your order is dispatched. This will allow you to monitor the progress of your delivery and stay informed about any potential delays.
What happens if my product is damaged during delivery?
If you receive a damaged product, please contact our customer service team immediately at vjkd.biz@gmail.com. We will investigate the issue and make every effort to resolve it promptly, ensuring your satisfaction with your purchase.
At ISHTYLE, we are committed to delivering a seamless shopping experience, and we appreciate your patience and understanding in the rare event of any unforeseen delays. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
SHOPPING INFORMATION
What is wishlist?
Wishlist is a personalized feature on our site that allows you to curate a list of products you are interested in but may not be ready to purchase immediately. You can add or remove items from your wishlist, making it a convenient way to keep track of products you love for future consideration.
What should I do if I receive a damaged or wrong product?
In the rare event that you receive a damaged or incorrect product, please contact our customer service team immediately at vjkd.biz@gmail.com. We apologize for any inconvenience and will work promptly to arrange for a replacement or refund, ensuring your satisfaction with your purchase.
Can I change or cancel my order?
Yes, you can change or cancel your order before it is dispatched for delivery. However, once the order is out for delivery, changes or cancellations are not possible. We recommend making any modifications at the earliest convenience before the dispatch process begins. If needed after dispatch, consider denying acceptance of the order at the time of delivery.
What is "package tracking" in my orders?
“Package tracking” allows you to monitor the real-time status and location of your order during the delivery process. Once your order is dispatched, you will receive a tracking number. Use this number to track the progress of your package online. It provides you with valuable insights into the estimated delivery time and ensures transparency regarding the status of your order.
